ast updated: July 21, 2026
Healthy Puppy Healthy Life offers digital educational products, downloadable guides, applications, calculators, and related resources. This Refund & Digital Product Policy explains what customers can expect when purchasing those products.
Please review this policy before completing a purchase.
Digital Products
Healthy Puppy Healthy Life products may include:
- Digital books and educational guides
- Downloadable PDF files
- Feeding resources, worksheets, and recipes
- FreshFed application access
- Calculators and digital planning tools
- Product bundles
- Bonus files and future updates when specifically included
These products are delivered electronically through Gumroad, email, an access link, an application, or another method described on the product page.
No physical product will be mailed unless a product listing specifically states otherwise.
Digital Sales Are Generally Final
Because digital products may be delivered, accessed, copied, or downloaded immediately after purchase, digital-product sales are generally final once access has been provided.
We do not ordinarily provide refunds because a customer:
- Changed their mind
- No longer wants or needs the product
- Did not read the product description before purchasing
- Expected information or features not included in the product description
- Purchased the wrong product
- Did not use the product
- Lacks the necessary device, software, internet connection, or technical ability
- Disagrees with the educational viewpoint presented
- Obtained the same or similar information elsewhere
- Experiences results different from another customer
- Does not achieve a particular health, nutrition, feeding, or wellness outcome
Please read the product description and requirements carefully before purchasing.
Situations We Will Review
Although digital sales are generally final, please contact us when:
- You were charged more than once for the same purchase
- You paid successfully but did not receive the promised file or access information
- The delivered file is corrupted or cannot be opened after reasonable troubleshooting
- The access link supplied to you does not work
- You received a different product from the one purchased
- A material technical problem prevents you from accessing the purchased product
- The product was materially misrepresented on its sales page
- A refund is required under applicable law
We will first make a reasonable effort to correct the problem, replace the file, restore access, or provide appropriate technical assistance.
When the problem cannot reasonably be corrected, we may issue a replacement, account credit, partial refund, or full refund, depending on the circumstances.
Request Deadline
Please report delivery, file, billing, or access problems within 14 days of purchase.
Requests submitted after 14 days may still be reviewed, but assistance or a refund is not guaranteed.
This deadline does not limit any consumer right that cannot legally be restricted.
How to Request Assistance
To request assistance, use the Contact page on healthypuppyhealthylife.com.
Please include:
- The name used for the purchase
- The email address used at checkout
- The product purchased
- The approximate purchase date
- A clear description of the problem
- Relevant screenshots or error messages, when available
Do not send complete credit-card or banking information.
We may request additional information to verify the purchase and understand the issue.
Missing Purchase Emails or Downloads
Purchase emails may occasionally be delayed or filtered into a spam, junk, promotions, or updates folder.
Before contacting us, please:
- Search your email for “Gumroad” and “Healthy Puppy Healthy Life.”
- Check spam, junk, promotions, and deleted-email folders.
- Confirm that you are checking the email address used during checkout.
- Attempt to access the purchase through your Gumroad account or receipt.
When a valid purchase can be confirmed, we will make a reasonable effort to help restore access.
FreshFed and Application Access
FreshFed is a digital feeding and meal-planning tool. It provides educational calculations and features based on information entered by the user.
A refund will not ordinarily be provided because:
- A customer entered inaccurate information
- The customer does not agree with a calculation or recommendation
- A particular feature was not advertised as included
- The customer did not use the application
- The customer’s device, browser, security settings, or internet service is incompatible
- The customer expected veterinary diagnosis or individualized medical advice
- The customer did not achieve a particular feeding or wellness result
Please contact us when a confirmed purchase does not provide the access advertised or a material technical issue prevents reasonable use of the application.
We may request that the customer complete reasonable troubleshooting steps before a refund request is considered.
Lifetime Access
When a product is described as including lifetime access, this means access for as long as that specific product remains actively available and supported by Healthy Puppy Healthy Life.
Lifetime access does not guarantee that:
- A product or third-party platform will operate forever
- Every current feature will remain unchanged
- A product will be compatible with every future device, browser, or operating system
- Third-party hosting or technology will remain available indefinitely
Healthy Puppy Healthy Life may update, replace, migrate, modify, or discontinue a product when reasonably necessary because of technical, legal, security, platform, or business changes.
When practical, reasonable notice or an alternative access method may be provided.
Product Updates and Revised Editions
A purchase includes only the product, access, files, features, and bonuses specifically described at the time of purchase.
Minor corrections or updates may be provided at no additional cost. However, purchasing one product does not automatically include:
- A future separate edition
- A newly created product
- Additional coaching or consultation
- Personalized feeding or health advice
- Future premium features
- Products sold separately
- Ongoing technical or educational services unless specifically promised
When future updates are expressly included in the product description, they will be provided according to that description.
Bundles
When products are purchased as a bundle, the bundle is treated as one digital transaction.
A customer may not ordinarily receive a partial refund for one portion of a bundle after the bundle files or access have been delivered.
When one portion of a bundle has a confirmed delivery or technical problem, we will first attempt to correct or replace that portion.
Discounted and Promotional Purchases
Unless otherwise stated, this policy also applies to:
- Sale-priced products
- Discount-code purchases
- Introductory offers
- Bundles
- Limited-time promotions
- Affiliate purchases
The existence of a later discount or price change does not make an earlier purchase eligible for a refund or price adjustment.
Educational Information and Results
Healthy Puppy Healthy Life provides educational resources rather than veterinary diagnosis or treatment.
Refunds are not based on whether a dog experiences a specific outcome. Individual results vary, and no particular health, feeding, nutrition, parasite-control, or wellness result is promised.
Please review the Educational & Veterinary Disclaimer before using any health, feeding, ingredient, or wellness information.
Unauthorized Sharing or Misuse
Refunds will not be provided when access is restricted or terminated because of:
- Sharing paid files or access credentials
- Distributing or reselling purchased content
- Attempting to copy or reproduce protected application features
- Fraudulent activity
- Chargeback abuse
- Violation of the Terms and Conditions
- Other unauthorized or unlawful use
Termination of access does not remove any payment obligation arising from a valid purchase.
Gumroad Transactions
Payments and digital delivery may be processed through Gumroad.
Refund requests should normally be submitted to Healthy Puppy Healthy Life first so that we have an opportunity to review and correct the problem.
Gumroad may also review, process, deny, or require a refund under its own terms, procedures, fraud protections, or legal obligations.
Refund timing and the appearance of a credit on a customer’s account may depend on Gumroad, the payment processor, the card issuer, or the customer’s financial institution.
Chargebacks and Payment Disputes
Please contact us before filing a chargeback or payment dispute so that we have an opportunity to identify the purchase and resolve a legitimate problem.
Filing a chargeback does not guarantee that the disputed amount will be returned. We may provide purchase, delivery, access, download, communication, and policy records to Gumroad or the payment provider when responding to a dispute.
Fraudulent or abusive disputes may result in termination of product access.
Nothing in this section prevents a customer from exercising a lawful right to dispute an unauthorized or incorrect charge.
Refund Method and Timing
Approved refunds will ordinarily be returned through the original payment method and processed through Gumroad or the applicable payment provider.
We cannot guarantee how quickly a bank, card issuer, or payment provider will post the credit after it has been processed.
We do not ordinarily issue refunds through cash, check, gift card, bank transfer, or a payment method different from the original transaction.
Consumer Rights
Nothing in this policy is intended to waive or limit a consumer right that cannot legally be waived.
Where applicable law provides greater protection than this policy, the applicable legal requirement will control.
Policy Changes
Healthy Puppy Healthy Life may update this Refund & Digital Product Policy when products, delivery methods, platforms, or legal requirements change.
The updated policy will be posted on this page with a revised “Last updated” date.
The policy presented at the time of purchase will generally govern that transaction, except where a later change is legally required or benefits the customer.
Contact
Questions or requests concerning a purchase may be submitted through the Contact page on healthypuppyhealthylife.com.